Privacy Policy
Doctors on Kangen ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, why we collect it, how we protect it, and the choices you have. We aim to handle personal information in line with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules.
Who is responsible for your information
For any privacy question or request, email us at [email protected].
What we collect
We only collect the information you choose to give us through our forms:
- Demo request form: your name, email address, phone or WhatsApp number, country, city, the type of demo you prefer (in-person, live online, or WhatsApp / Messenger), and where you are in your Kangen journey.
- Contact form: your full name, email address, Facebook name (optional), contact number (optional), subject and message.
- Your consent: a record that you ticked the consent box, and the date and time you sent the form.
We do not ask for health records or medical information. Please do not include sensitive personal information, such as health conditions, in your message.
Why we use it
We use your information only to:
- reply to your questions and requests;
- arrange and confirm the demo you asked for;
- follow up with you about Kangen Water and our educational sessions, if you asked us to;
- keep a record of our communication with you.
We do not sell your personal information. We do not use it for any purpose unrelated to the reasons above without asking you first.
Legal basis
We process your information based on your consent, which you give when you tick the consent box and send a form. You can withdraw your consent at any time (see "Your rights" below). Withdrawing consent does not affect anything we did before you withdrew it.
Who can see it
- Our small team members who need it to reply to you or arrange your demo.
- Our website and customer relationship management (CRM) provider, HighLevel, which hosts our website forms and stores the information you submit on our behalf. Its servers may be located outside the Philippines.
- Government authorities, but only when the law requires us to share it.
We do not share your information with Enagic or with other distributors unless you ask us to.
How long we keep it
We keep your information only as long as needed for the purposes above, unless the law requires us to keep it longer. After that, we delete it or make it anonymous.
How we protect it
We use reasonable organizational, physical and technical measures to protect your information, such as limiting access to team members who need it and using password-protected systems. No method of sending or storing information online is completely secure, so we cannot guarantee absolute security.
Your rights
Under the Data Privacy Act of 2012, you have the right to:
- be informed about how your personal information is processed;
- access the personal information we hold about you;
- object to processing, and withdraw your consent;
- have your information corrected if it is wrong or incomplete;
- have your information erased or blocked;
- receive a copy of your information in a commonly used electronic format (data portability);
- claim damages if you were harmed by inaccurate, incomplete, outdated, false or unlawfully obtained or used personal information.
To use any of these rights, email [email protected]. We may ask you to confirm your identity first. If you are not satisfied with our response, you may file a complaint with the National Privacy Commission of the Philippines.
Cookies
Our website and forms may use basic cookies that help the pages and forms work properly.
Links to other websites
Our pages link to other websites, such as YouTube, Facebook, Instagram, WhatsApp, Google Drive, PubMed and Enagic. Those sites have their own privacy policies, and we are not responsible for how they handle your information.
Children
Our website is meant for adults. We do not knowingly collect personal information from children. If you believe a child has sent us their information, please email us and we will delete it.
Changes to this policy
We may update this policy from time to time.
Contact us
Email: [email protected]
Phone / WhatsApp: +63 947 991 5456