Doctors on Kangen

Kangen Owner Support

Keep Your Kangen Machine Running at Its Best

Your simple guide to routine maintenance, cleaning, filters, installation, and basic troubleshooting.

Maintenance GuideInstallationFiltersCleaningTroubleshooting
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Maintenance At A Glance

Kangen Machine Maintenance Guide

A quick overview of what to do, how often, and why. Keep this schedule handy so your machine stays in great condition.

Run Beauty Water

1 to 2 minutes after each use or daily

Clears the electrolysis plates and prevents mineral buildup.

E-Cleaning (using cleaning powder)

Once a month for soft water; twice a month for hard water. Where to buy: Enagic Stores or ask your distributor.

Removes calcium deposits on plates; maintains strong ionization and machine health.

Change Pre-Filter

Every 4 to 6 months. Where to buy: local hardware stores.

Filters sediments, rust, and chlorine; prolongs the life of the main filter.

Change High Grade Filter

Every 1 to 2 years (depends on usage).

Maintains clean, chlorine-free water; ensures effective filtration and machine longevity.

Deep Cleaning by Qualified Technician

Once a year (ideally). Ask your distributor.

Thoroughly removes internal scaling and buildup not resolved by E-cleaning.

Drain and Flush the Machine (especially when unused for more than 1 week)

After vacations or extended non-use.

Removes stagnant water and buildup from internal components.

Installation

How To Install Machines

Choose your model and watch the correct installation guide.

How To Install K8 MachineFor the Enagic Leveluk K8 model.Watch Installation GuideHow To Install SD501 & JR4For the Enagic Leveluk SD501 and JR4 models.Watch Installation Guide

How To Create Strong Acid (pH 2.5) & Strong Kangen (pH 11.5)

These specialized settings are for cleaning and hygiene applications only and are not for drinking.

How To Create Strong Acid & Strong Kangen WaterWatch Strong Acid & Strong Kangen Guide

Installation Help

Installation FAQs

For models like SD501 and JR II/IV, press the reset button under the front-left cover to initialize the microcomputer.

No, the K8 resets automatically after filter replacement and does not have a manual reset button.

Ensure proper voltage, use the correct faucet adapter, and check compatibility with your water source and grounding instructions.

This message means your incoming water pressure is too low. Try the following: Turn your faucet on more strongly. Check if the pre-filter or internal filter is clogged. Make sure your diverter valve isn’t blocked or partially closed. Inspect hoses for kinks or buildup. If using a shower or diverter adapter, ensure it’s compatible. Water pressure from your source may be too low; a booster pump may help.

Filters

Changing Your Filters

Two clear filter maintenance guides to keep your water clean and your machine running efficiently.

Changing Of High-Grade Filters

The main internal filter that keeps your water clean and chlorine-free.

Watch Filter Guide

Changing Pre-Filters

The external pre-filter that catches sediment, rust, and chlorine before they reach the main filter.

Watch Filter Guide

Cleaning

Cleaning Your Machines

Why E-Clean?

Do E-cleaning of your machines at least ONCE a month for SOFT WATER; TWICE a month for HARD WATER.

Watch Why E-Clean
How To E-Clean Your K8Watch E-Clean GuideHow To E-Clean SD501 or JR4Watch E-Clean GuideDeep Cleaning Of Your MachinePerformed by a qualified technician.Watch Installation Guide

Basic Troubleshooting

Common Machine Alarms & What To Do

Follow the correct guide for your model when your machine shows an alarm or message.

Alarms: Change Filter (K8)Watch Change Filter GuideAlarms: Change Filter (SD501 / JR4)Watch Change Filter GuideSays: Out Of Electrolysis EnhancerWatch Electrolysis Enhancer Guide

How To Buy New Filters / Accessories

Purchase replacement filters and accessories through the official Enagic store.

Watch How To Buy Guide

Troubleshooting Help

Basic Troubleshooting FAQs

Quick answers to common questions about water quality, flow, and machine behavior.

Water with high mineral content or CO₂ may cause a slight smell. Run clean water for 2 to 3 minutes before use.

This may be due to sulfur in your water source, not the machine. Check your local water supply.

Leaks often result from missing or misaligned O-rings during filter installation. Check and reseat the cartridge.

Mineral deposits can clog hoses. Detach the flexible hose and gently clean with air or a soft wire.

Ensure the discharge hose is not kinked and is positioned below the machine to maintain correct pressure.

These are harmless mineral crystals like calcium or magnesium. They can be removed with regular E-cleaning.

It contains dissolved hydrogen gas from electrolysis. This is normal and disappears after a short time.

Customer Service

Machine FAQ

Water use FAQ

No. It's for cleaning produce and removing oil-based residue. Strong Acidic (pH 2.5) is for cleaning and disinfecting surfaces.

The site says pH 8.5 to 9.5, starting at 8.5 and moving up gradually.

The site says children can start with small amounts at pH 8.5, infants should use Clean Water (pH 7.0), especially for formula, and parents should ask their pediatrician.

The site explains that the taste changes because of minerals and hydrogen, and that most people get used to it within a few days.

The site gives "half your body weight in pounds, in ounces" and warns that people with chronic kidney disease or heart failure may need to limit fluids and should ask their doctor.

No. It does not replace medical advice or prescriptions. Always ask your physician.

Need Help With Your Machine?

We’re Here To Help.

Still having trouble with installation, cleaning, filters, or your machine? Get in touch with our team.

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Mobile & WhatsApp: (+63) 947 991 5456

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